Device repair

My microphone doesn't work in Zoom
This happens a lot! First, verify that your microphone is not muted.  When you enter a Zoom conference call, the default is entering with your microphon...
Tue, 21 Apr, 2020 at 3:44 PM
My device isn't working quite right
There are times when it seems your device has a mind of its own, and won't work consistently - it may not even do the same thing the same way from one ...
Wed, 15 Apr, 2020 at 2:12 PM
Updating ChromeOS
The Chrome Operating System schedules itself for automatic updates, based on the highest version allowed by the Technology Department.  Version restrictions...
Mon, 4 May, 2020 at 10:19 AM
How to PowerWash your Chromebook (Updated 12/8/20)
How to PowerWash your Chromebook When your Chrome device is no longer working correctly and you have worked through troubleshooting items like clearing cac...
Fri, 29 Jan, 2021 at 2:36 PM
How (and why) to PowerWash your Chromebook
Sometimes, the device just won't load an application right, and you've tried everything else to fix it, but it won't play nice.  It's ti...
Mon, 20 Apr, 2020 at 3:32 PM
How (and why) to Powerwash your ChromeTab
Powerwashing Chromebook Tab 10 If you are having problems with your Chromebook, here is a trick to try before you visit the Tech Help Desk.    Press ...
Mon, 11 May, 2020 at 9:36 AM
How to Powerwash a 738T Flip Chromebook
Select and hold Esc +  + Power keys for 2-3 seconds and release.  Select Ctrl + d keys at the Yellow exclamation point (!)  - Chrome OS is missing or d...
Thu, 23 Apr, 2020 at 9:38 AM
How to Powerwash a Spin 311/511 Chromebook
Select and hold Esc +   + Power keys for 2-3 seconds and release.  Select Ctrl + d keys at the “Please insert a recovery USB stick or SD card” window. ...
Fri, 24 Apr, 2020 at 8:07 AM
Chromebook 311 Not powering on or charging
This article is for Chromebook 311s that do not appear to charge or power on.  Please hold down the "Esc" key, along with the "refresh&qu...
Thu, 7 May, 2020 at 2:18 PM
How do I get my device fixed or exchanged?
If your device should stop working, please create a support ticket to schedule a repair or exchange.  Go to: http://isd191help.freshdesk.com/support/home o...
Wed, 15 Apr, 2020 at 8:39 AM