Topcat Access 

Troubleshooting Guide

Symptom                                      Problem Isolation Step                   Resolution

No multimedia is heard

Verify

the Media Connector power is on and the blue light on the front panel is glowing.

If not, verify all connections are snug from the power adaptor to the power input of the Media Connector.  If all connections are secure, determine if the outlet is working or test with a known working power supply. 

Check

that the Link light is green on the front of the Media Connector.

If the light is not green, the Media Connector is not registered to the Topcat. Follow the registration instructions at: 

Lightspeed-tek.com/accessregistration.

Check

the Audio In volume level 

adjustment on the front panel of the Media Connector.

Ensure the Audio In volume knob is turned to approximately the 12 o’clock position.

Verify

the audio source volume control (computer, projector, iPod, etc) is adjusted sufficiently.  

Adjust volume to approximately the mid-level position.

Check

the audio cable connections between the audio source and the Media Connector. 

There should be a cable connecting the audio output on the audio source to an Audio Input on the Media Connector.

No voice is output from the speaker

Verify

the power light on the front of the Topcat is glowing blue.

If it is not blue, turn on the Media Connector or the Flexmike. If the Media Connector and/or Flexmike are on and there is still no voice, check that the power is properly connected to the Topcat either by an external power supply or hard-wired into the building’s mains.

Verify

that the blue power light on the Flexmike is on.

If it does not come on, check that the battery pack can be charged and replace if necessary. Check Topcat with known good microphone. 

Check

that there is a solid green link light on the speaker panel of the Topcat.

The Flexmike should be paired (registered) to the Topcat in order to function. If the Flexmike is not registered, follow the pairing instructions at: 

Lightspeed-tek.com/accessregistration.

Adjust

volume level on the Flexmike.

Increase the mic volume by pressing the ‘Up’ button on the side of the Flexmike as needed for normal operation.

Verify

that the Flexmike is not muted.

A solid red light on the Mic 1 or Mic 2 status will indicate that it is muted. Briefly press the power/ mute button to unmute.

Check

if PageFirst feature is in use.

If so, adjust setting to approximately the 8 o’clock position. (See installation guide.)




Symptom                                      Problem Isolation Step                   Resolution

Feedback

Check

Flexmike volume settings

Flexmike volume may need to be decreased.

Check

the Media Connector Microphone Volume setting.

Media Connector Microphone Volume may need to be decreased.

Check

the volume level of the audio source.

Decrease volume on the audio source as needed.

Low Voice Volume

Verify

Flexmike volume is not set too low.

Adjust the volume setting by pressing the volume ‘Up’ button on the side of the Flexmike.

Check

the Media Connector Microphone Volume setting.

Media Connector Microphone Volume may need to be increased.

Test

a known good microphone on the same channel with the system.

If the volume level remains the same as the original microphone, the amplfier is most likely the cause of the problem.

Flexmike will not power on

Check

that the battery pack is charged.

Substitute a known good battery pack and see if it charges in the microphone. If it does charge, replace the worn or defective battery pack. Typical battery life is 1-2 years.

Verify

that the power button on the Flexmike is turned on.

Press and hold the power button for 2 to 3 seconds. The blue Mic 1 or Mic 2 light should start to blink and then turn solid blue.

Flexmike will not charge

Verify 

that the Flexmike charging circuitry is working properly.

Substitute a known good battery pack and see if it charges in the Flexmike. If it does charge, replace worn or defective battery pack. Typical battery life is 1-2 years.

Verify

that the Flexmike is properly inserted into the charging cradle.

When the Flexmike is properly inserted into the charging cradle, the red charging light turns on and the blue mic status light will remain on. The red charging light will turn green when the battery pack is fully charged.

Verify 

that the cradle charger is not damaged or defective

Try charging with a known good cradle charger.

Flexmike does not indicate  a ‘Ready’ signal (solid blue or red light)

Check

the Flexmike by power cycling.

Power the microphone off, then on again after a few seconds. Wait a few seconds for the blue light to turn solid, indicating READY for operation.




Symptom                                      Problem Isolation Step                   Resolution

Sharemike will not power on

Check

that the battery pack is properly installed.

Ensure that proper polarity is observed.

Check

that the battery pack is charged.

Substitute a known good battery pack and see if it charges in the Sharemike. If it does charge, replace the worn or defective battery pack. Typical battery life is 1-2 years.

Check

that the battery contacts are not obstructed.

Ensure that there is no object preventing good contact between the battery pack and battery contacts.

Sharemike won’t charge

Verify

that the correct battery is being used.

Use the Lightspeed NH2APK NiMH rechargeable battery pack as it is the only kind of battery that will properly charge with the Sharemike.

Verify

that the Sharemike charging circuitry is working properly.

Substitute a known good battery pack and see if it charges in the microphone. If it does charge, replace worn or defective battery pack. Typical battery life is 1-2 years.

Verify

that the Sharemike is properly plugged into the cradle charger.

When the Sharemike is properly plugged into the charger, the red charging light turns on and the blue status light stays lit. The red charging will turn green when a full charge is reached.

Verify

that the cradle charger is not damaged or defective.

Try known good cradle charger.

Sharemike does not indicate  ‘Ready’ signal  

(solid blue or red light)

Check

the Sharemike by power cycling.

Power the Sharemike off, then on again after a  few seconds. Wait for up to 30 seconds for the blue light to turn solid, indicating READY for operation.